Global Produce Exporting We specialize in exporting high-quality fruits and vegetables globally, ensuring freshness and premium quality produce for international markets. Customized Packaging Solutions Benefit from our tailored packaging solutions, designed to meet specific export requirements and preserve the freshness of our diverse range of produce. Cold Chain Logistics Our expertise in cold chain logistics ensures that our perishable produce is efficiently transported at optimal temperatures, safeguarding quality throughout the entire export journey.
1. Shipping Locations
We currently offer delivery to “all countries worldwide”. If you’re unsure whether we ship to your area, please contact our customer support at jporganiclk@gmail.com for confirmation.
2. Shipping Costs
Shipping costs are calculated based on the weight of your order and your delivery location. The exact shipping fees will be displayed at checkout once your delivery address is entered. Occasionally, we offer free shipping promotions on orders over a specific amount, which will be clearly indicated on our website.
3. Delivery Times
- Domestic Orders: Orders within Sri Lanka are typically delivered within [3-5] business days.
- International Orders: For international orders, delivery times may vary depending on the destination, typically ranging from 15-30 business days. Please note that delays due to customs processing or unforeseen factors may occur for international shipments.
4. Order Processing
All orders are processed within 2 business days after they are placed. You will receive a confirmation email once your order is shipped, including a tracking number for your convenience.
5. Shipping Carriers
We partner with trusted shipping carriers to ensure the safe and timely delivery of your orders. Depending on your location,
6. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on our website or the carrier’s tracking platform.
7. Shipping Restrictions
- Perishable items, such as fresh fruits and vegetables, may have specific shipping restrictions to ensure their quality during transit. Please check the product details for information regarding shipping availability.
- We are unable to deliver to P.O. boxes or APO/FPO addresses due to carrier restrictions.
8. Damaged or Lost Orders
If your order arrives damaged or is lost during transit, please contact us at jporganiclk@gmail.com or +94702023865 within 2 days of receiving your order. We will work with our shipping partners to resolve the issue and ensure you receive a replacement or refund as appropriate.
9. Customs, Duties, and Taxes (International Orders)
For international shipments, customs duties, and import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and will be collected by the carrier at the time of delivery.
10. Returns and Refunds
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order, please contact us, and we will gladly resolve the matter with a replacement or refund.